Customer Ratings & Reviews for Connecticut Insurance Exchange of Southington

2 Reviews | Leave a Review

I remember first time calling CT Exchange.  Looking 

for inexpensive auto/house insurance.  I know, how funny 

Is that looking for inexpensive insurance.   

 

Anyway, she put me at ease.  Lisa took the time to 

get to know me.  She has the greatest regard for 

other human beings.

 

About two years ago I got a flat tire.  Little did I know 

we no longer had road side service with the insurance 

we had.   Yes,  I know, but that’s a story for another

day.

 

Called CT Exchange.  Lisa answered the phone.  

Explained my dilemma.  She kept apologizing which 

was not her fault. Lisa gave me ideas.  I signed

up for Triple A.  She stayed on the phone talking to me. 

Did I mention it was a Friday night.  Told her to go home and 

be with her family.   She said she had no plans, no worries.

 

We got off the phone.   Had to wait for Triple A. Almost

two hours later, Lisa calls me back. She wanted to know if 

I received the help. Are you safe?  Do you have plans 

tonight?  It felt like I was on the phone with my sister or 

best friend.   Who does that?  Complete shock, literally.

The owner of the agency called me back.

 

Been in customer service over thirty years.  Lisa went above

and beyond.   My issue with the tire was nothing due to the

fact Lisa calmed me and made me smile.  Lisa did not have

to do what she did.   It just shows what a wonderful human

being she is to everyone.

 

Thank you for all that you do.  You and your team have always been

so kind and considerate.   Very happy to be a part of the outstanding 

CT Exchange family. 



Thank you soooooo much for every thing appreciate all that you and your staff do for us. What a dynamic team and good group to continue to work with for service.

Thanks a million



Connecticut Insurance Exchange of Southington received a rating of 5.0 out of 5 based on 2 reviews on IWantInsurance.com.
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