November 10, 2023
Talk about white glove service Thank you Conn Insurance Exchange
August 15, 2018
I remember first time calling CT Exchange. Looking for inexpensive auto/house insurance. I know, how funny Is that looking for inexpensive insurance.
Anyway, she put me at ease. Lisa took the time to get to know me. She has the greatest regard for other human beings.
About two years ago I got a flat tire. Little did I know we no longer had road side service with the insurance we had. Yes, I know, but that’s a story for another day.
Called CT Exchange. Lisa answered the phone. Explained my dilemma. She kept apologizing which was not her fault. Lisa gave me ideas. I signed up for Triple A. She stayed on the phone talking to me. Did I mention it was a Friday night. Told her to go home and be with her family. She said she had no plans, no worries.
We got off the phone. Had to wait for Triple A. Almost two hours later, Lisa calls me back. She wanted to know if I received the help. Are you safe? Do you have plans tonight? It felt like I was on the phone with my sister or best friend. Who does that? Complete shock, literally. The owner of the agency called me back.
Been in customer service over thirty years. Lisa went above and beyond. My issue with the tire was nothing due to the fact Lisa calmed me and made me smile. Lisa did not have to do what she did. It just shows what a wonderful human being she is to everyone.
Thank you for all that you do. You and your team have always been so kind and considerate. Very happy to be a part of the outstanding CT Exchange family.
August 15, 2018
Thank you soooooo much for every thing appreciate all that you and your staff do for us. What a dynamic team and good group to continue to work with for service.
Thanks a million